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MacOasis - Policies

Conducting business with Mac Oasis shall be considered agreement with the policies and terms set forth below.

Rates for Service

Mac Oasis charges $90.00 per hour with a one hour minimum for on-site service (at your location, not in our shop) the rate we charge is $90.00 per hour with a one hour minimum. These rates are subject to change without notice. Powerbook and laptop rates may be higher.

Terms of Payment

All parts, equipment, service, etc. must be paid for in full before any product or serviced equipment will be released to you. Acceptable forms of payment are cash or check. No post-dated checks will be accepted. We do not carry accounts of any kind.

Hard Drive Data Loss Alert

While we will make every attempt to safeguard data stored on equipment accepted for service, we do not assume responsibility for loss of data. Hard disks should be backed up on a regular basis and should always be backed up before they are brought in for service. If your drive is damaged when brought in, with your approval, we will attempt to recover the data, at the current hourly rate, one hour minimum. Due to factors beyond our control, we cannot and will not guarantee total data recovery. For that matter, we cannot and will not guarantee that we will be able to recover any data at all. Recovery attempts typically require at least three hours, depending on the size of the drive and extent of the damage. If you would like us to back up your data we can do so at an additional charge.

Storage Fees

A storage fee will be charged on any completed or canceled repair that is left longer than 14 days after notification of completion. This fee will be billed at the rate of $20.00 per day. Verbal notification via telephone message, voice mail, etc. shall be considered acceptable notification

We are not responsible for any equipment, parts or software that remains in our possession 30 days after notification of completion or cancellation. Such equipment, parts or software shall be considered forfeit, shall become property of Mac Oasis and may be liquidated or otherwise disposed of and all monies received from such sale will remain the property of Mac Oasis. The owner or agent of the owner of the equipment, parts or software shall indemnify and hold harmless Mac Oasis and any of its' agents and associates of any damages, losses or inconveniences, of any kind that may result from the sale of said equipment, parts or software. Mac Oasis accepts no responsibility for any damages, losses or inconveniences, of any kind that may result from the sale of said equipment, parts or software.

Minimum Labor Charge

A minimum labor charge of $90.00 on-site will be charged on all regular service on all equipment. This minimum charge applies even if we can find nothing wrong, or you choose not to have the repair done.

Return Policy

Mac Oasis DOES NOT guarantee your satisfaction with the performance of any products or services that you may purchase from us.

Your choice to purchase products or services from Mac Oasis is AT YOUR RISK, not ours. Billable time, whether service, consulting, shop time or otherwise, is non-refundable. Returned items shall incur a 40% restocking charge. No cash refunds shall be made, only credit shall be issued (at the discretion of Mac Oasis).

Product Not Purchased from Mac Oasis

At your request, we will install products not purchased through Mac Oasis. We are not responsible for the operation or compatibility of this equipment. We are also not responsible for any damage resulting from such product installations and appropriate labor charges will still apply.

General Disclaimer

Mac Oasis neither assumes nor accepts any liability for any loss, damage, theft, misuse, malfunction, etc. of your hardware or data or anything else that you may own regardless of the cause or reason for any such misfortune.


By doing business with Mac Oasis you agree that you do so at your risk and shall hold us harmless in the unlikely event that anything bad, sad, or undesirable should happen.

These policies, terms, and conditions may be subject to change without notice.

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